How we protect your data

1. Who we are

This Privacy Policy applies to the website https://www.punctualweb.com/ and the services offered through it.

The data operator is:

PunctualWeb is the trade name used by TE CAUT AICI SRL for website creation services, online stores, web/PWA applications, website redesign, administration and optimization.

2. What data we collect

We may collect the following data:

a) Data sent through the contact form

• name;
• telephone;
• email;
• project type;
• estimated budget;
• the message sent;
• other information that you voluntarily write in the message.

b) Data required for bidding, contracting and invoicing

• first and last name;
• company name / PFA, if applicable;
• CUI / CIF, if applicable;
• billing address;
• email;
• telephone;
• project data;
• communication history;
• amounts paid and tax documents.

c) Technical data

• IP address;
• browser type;
• device used;
• pages accessed;
• date and time of access;
• information collected through cookies or similar technologies.

3. Why we use the data

We use the data for:

• to respond to requests sent through the form;
• to discuss the desired project;
• to prepare an offer;
• to provide the services accepted by the client;
• issue invoices and accounting documents;
• to keep in touch with the client during the project;
• to provide support;
• protect our site and systems;
• to prove communications and understandings, if a dispute arises;
• to comply with legal obligations.

4. The legal basis

We process data on one or more grounds:

• pre-contractual steps, when you ask us for an offer;
• execution of the contract, when you become a customer;
• legal obligation, for invoices and accounting;
• legitimate interest, for security, legal defense and customer relationship management;
• consent, for non-essential cookies, analysis, marketing or other functions that require your consent.

5. How long we keep the data

We keep data only as long as necessary.

• Data from quotation requests can be kept for up to 24 months from the last communication, if you do not become a customer.
• Customer data is kept for the duration of the collaboration and subsequently as necessary for fiscal, accounting or legal obligations.
• Technical data and logs are kept for limited periods depending on security and operational needs.
• Data processed on the basis of consent are kept until consent is withdrawn or until they are no longer needed.

6. To whom we can transmit the data

We may transmit the data, only if necessary, to:

• web hosting providers;
• email providers;
• form/contact providers;
• website security and administration services;
• accountant;
• bank or payment processor, if applicable;
• collaborators involved in the project;
• lawyers or consultants, if necessary;
• public authorities, if the law obliges us.

We do not sell your personal data.

7. Transfers outside the European Economic Area

Some external services, such as email, analytics, hosting, security or marketing services, may involve data transfers outside the European Economic Area.

In such situations, we use providers that provide adequate guarantees under applicable law.

8. Your rights

You have the following rights:

• the right to access data;
• right of rectification;
• the right to erasure;
• right of restriction;
• right of opposition;
• the right to data portability;
• the right to withdraw consent;
• the right to file a complaint with the National Supervisory Authority for the Processing of Personal Data.

To exercise your rights, you can write to us at:
mesterilatoate@gmail.com

9. Data security

We take reasonable measures to protect data, including using secure technical services, limiting access to data and protecting communications.

However, no online system is completely risk-free. Therefore, we recommend that you do not send passwords, bank details, sensitive documents or confidential information that is not necessary for the offer request.

10. Children's data

The PunctualWeb Services are not intended for children. We do not intentionally collect data from persons under the age of 16.

11. Automated decisions

We do not make automated decisions that produce legal effects on you.

12. Policy Modification

We may update this Privacy Policy when we change the site, services or legal obligations.

The updated version will be published on this page.