The clear rules of collaboration

1. Who we are

The website https://www.punctualweb.com/ is managed by TE CAUT AICI SRL.

Company details are:

PunctualWeb is the trade name used by TE CAUT AICI SRL for website creation services, online stores, web/PWA applications, website redesign, administration and optimization.

By accessing the website or by requesting an offer, the customer confirms that he has read and understood these Terms and Conditions.

2. Definitions

In these Terms and Conditions:

“PunctualWeb” means TE CAUT AICI SRL.

"Customer" means any natural person, legal entity, PFA or other form of organization that requests an offer or contracts PunctualWeb services.

"Project" means the work agreed with the customer, such as a showcase website, online store, PWA, web application, site rebuild, maintenance or other digital service.

"Offer" means the proposal submitted to the customer, which may include services, price, estimated term, payment terms and other details.

"External Services" means services provided by third parties such as domains, hosting, payment processors, Google, Meta, email services, APIs, plugins, licenses, external platforms or other tools that are not directly controlled by PunctualWeb.

"Working Days" means Monday through Friday, excluding Saturdays, Sundays and public holidays.

3. What services we offer

Through PunctualWeb we can offer services such as:

• creation of business websites;
• creation of online stores;
• create PWA / web applications;
• restore existing site;
• custom web features;
• contact forms or quote request forms;
• customer account, chat or special functions, upon request;
• mobile optimization;
• Basic SEO;
• structure for Google;
• administration and maintenance;
• technical consulting for web projects.

Services are made to order, depending on the needs of each client.

Each project may be different, therefore the exact content of the service is established by offer, written message, invoice, contract or other confirmation accepted by both parties.

4. Website Information

The information on the site is presented for general information.

The prices shown on the website are indicative and may start from the mentioned amounts. The final price is determined after analyzing the project, the complexity, the required functions, the number of pages, the content, the desired term and the required external services.

Completing the contact form does not automatically mean the conclusion of a contract.

The collaboration begins only after the client accepts the offer sent by PunctualWeb and, if applicable, pays the advance or the established amount.

5. How the collaboration ends

Collaboration can be started by one of the following methods:

• acceptance of a written offer;
• email confirmation;
• confirmation via WhatsApp, SMS or other written message;
• signing a contract;
• issuing and accepting an invoice or proforma;
• payment of an advance;
• other form of written agreement between the parties.

The accepted offer, together with these Terms and Conditions, forms the understanding between the customer and PunctualWeb, unless a separate contract exists.

If there is a separate contract signed between the parties, that contract takes precedence for matters governed differently.

6. What the project includes

The project includes only the services clearly mentioned in the accepted offer.

Any service, feature, page, integration, modification or work not mentioned in the offer may be charged separately.

Examples of services that may cost separately:

• domain;
• hosting;
• licenses;
• plugins;
• email services;
• payment processors;
• SMS services;
• APIs;
• external applications;
• maintenance;
• changes after delivery;
• additional pages;
• new functions;
• additional texts;
• Google or Meta campaigns;
• publication in the App Store or Google Play, if applicable.

7. Payment

Payment is made according to the accepted offer.

PunctualWeb may request an advance before the work begins.

If payment is not made on time, PunctualWeb may suspend work, delivery, maintenance, support or access to the services provided until the amounts due are paid.

Amounts paid for services already performed, work time, consulting, planning, design, development, testing or external costs incurred may be withheld, if the project is canceled by the client or blocked due to the client's fault.

8. Deadline

We want every project to be done correctly, clearly and without unnecessary haste.

The standard estimated delivery time is up to 30 working days.

This term starts only after all the necessary conditions for starting the work are met:

• the offer has been accepted by the customer;
• the advance or the established amount has been paid;
• the client has submitted the necessary information;
• the client has submitted the necessary texts, images, logo and materials;
• the client has submitted the necessary accesses, if applicable;
• the direction of the project is clearly established.

Materials and accesses can be understood, as the case may be:

• texts;
• images;
• logo;
• company data;
• contact details;
• service or product descriptions;
• prices;
• design preferences;
• domain access;
• access to hosting;
• access to email;
• access to external platforms;
• other information needed for the project.

The 30 business day period does not include Saturdays, Sundays and public holidays.

For complex projects, online stores, PWAs, web applications, customer accounts, API integrations, custom features or special requirements, the term may be longer and is determined separately.

9. Delays

If the project is delayed due to lack of materials, lack of access, lack of feedback, changes requested by the client or due to external services not dependent on PunctualWeb, the delivery time is automatically extended.

PunctualWeb is not responsible for delays caused by:

• lack of response from the client;
• materials submitted incompletely or incorrectly;
• changing requirements during the project;
• lack of access to domain, hosting or external accounts;
• hosting problems;
• problems with payment processors;
• problems with Google, Meta or other external platforms;
• problems with the internet, servers, APIs or third party services;
• unforeseen situations or force majeure.

In such cases, we will communicate transparently with the customer and determine the next steps.

10. Customer Obligations

The customer must:

• to provide correct information;
• to send the necessary materials on time;
• to provide the necessary accesses;
• to verify the steps sent;
• give clear feedback;
• to pay the amounts due;
• to respect the agreed deadlines;
• not to request illegal or abusive things.

The customer is responsible for the information, texts, images, logos, products, services, prices, company data and any other materials submitted to PunctualWeb.

The customer guarantees that the submitted materials can be used legally and do not infringe the rights of other people or companies.

PunctualWeb is not responsible for legal problems caused by wrong materials, information or instructions received from the customer.

11. Changes and Revisions

The project is carried out according to the accepted offer.

Unless otherwise stated, the project includes a maximum of 2 rounds of reasonable changes.

Reasonable changes mean normal adjustments to text, images, colors, layout or small corrections.

Not considered reasonable changes and may be charged separately:

• complete design change;
• change of project direction;
• adding new pages;
• adding new functions;
• restoring already approved sections;
• changes required after delivery;
• requirements that were not discussed in the original offer.

Any further changes may extend the delivery time.

12. Delivery and Acceptance

The project can be delivered by:

• website publication;
• sending a preview link;
• handing over files;
• granting access;
• domain connection;
• other method established with the customer.

The customer must check the design and submit comments within a reasonable time.

If the client does not submit comments within a maximum of 5 working days after submitting a stage or final versions, PunctualWeb may consider that stage as accepted and continue the project.

13. Technical errors after delivery

If technical errors occur after delivery directly caused by PunctualWeb's implementation, the customer must notify us in writing.

We will look into the problem and, if the error is our work, we will fix it within a reasonable time.

Free errors are not considered:

• new functions required after delivery;
• design changes;
• content changes;
• structure changes;
• problems caused by the customer;
• problems caused by others modifying the site;
• problems caused by hosting;
• problems caused by the domain;
• problems caused by external plugins, licenses, APIs or platforms;
• problems caused by third-party service updates.

14. If the project cannot be completed

We take every project seriously and want to see it through.

However, there may be rare situations where a project cannot be completed for technical, organizational, commercial or other justifiable reasons.

If the project cannot be completed for reasons solely attributable to PunctualWeb, the customer will be refunded the money paid for the services that were not delivered.

If nothing usable was delivered from that project, the customer can be refunded the full amount paid for that project.

Refunds are made smoothly, fairly and transparently, based on the amounts paid and the services delivered or not delivered up to that point.

This solution is designed so that the relationship between PunctualWeb and the client remains fair, balanced and free of unnecessary misunderstandings.

If the amounts owed are returned to the client, the client understands that the return of these amounts represents the main solution for the respective project, to the extent permitted by law.

To the extent permitted by law, PunctualWeb's liability for that project will not exceed the amount actually paid by the customer for the affected service.

This provision does not eliminate or limit the legal rights that the customer has under applicable law.

15. Cancellation of the project by the client

The client can request the cancellation of the project through a written message.

If the cancellation occurs before the actual start of the work, the sums paid can be returned, with the exception of external or administrative costs already committed.

If the cancellation occurs after work has begun, PunctualWeb may retain amounts for work already performed, time spent, consulting, planning, design, development, testing, communication, and external costs incurred.

If there are amounts paid for unworked and undelivered services, they may be returned to the client.

16. Customer's lack of response

If the client does not respond, does not send the necessary materials, does not provide the necessary accesses or does not approve the project stages, the project may be suspended.

If the lack of response exceeds 15 working days, the delivery period is automatically extended.

If the lack of response exceeds 30 working days, PunctualWeb may close the project and the amounts paid may be used to cover the work already done.

Resuming the project after a long break may require a new offer, a new deadline or additional costs.

17. Limitation of liability

To the extent permitted by law, PunctualWeb's liability is limited to the amount actually paid by the customer for the affected service.

PunctualWeb is not responsible for:

• indirect losses;
• loss of profit;
• loss of customers;
• unrealized sales;
• unsuccessful campaigns;
• interruption of the customer's activity;
• positions in Google;
• website traffic;
• number of orders;
• number of incoming calls;
• commercial results that depend on external factors.

This limitation does not apply where the law does not allow the limitation of liability.

18. SEO, Google and Business Results

PunctualWeb can prepare your site for Google through structure, titles, descriptions, clear text, speed, mobile optimization and basic SEO.

However, PunctualWeb does not guarantee:

• exact positions in Google;
• immediate appearance in Google;
• number of visitors;
• number of customers;
• number of orders;
• sales;
• profit;
• results from advertisements;
• certain commercial results.

Results depend on many external factors, such as market, competition, promotion budget, quality of customer offer, content, domain age, domain authority and search engine algorithms.

19. External services

Some projects may require external services, such as:

• domain;
• hosting;
• payment processor;
• Google;
• Meta;
• email services;
• SMS services;
• APIs;
• plugins;
• licenses;
• delivery platforms;
• CRM;
• security services;
• analysis services.

PunctualWeb does not control these external services and is not responsible for their operation, pricing, changes, blocking, suspension, errors or policies.

External costs are paid separately by the customer, unless expressly stated otherwise in the offer.

20. PWAs and web applications

A PWA is a web application that can allow you to install on your phone or use special features, depending on the browser, operating system and platform.

PWA does not automatically mean app published in App Store or Google Play.

Publishing in the App Store, Google Play or developing a native application is only done if it is expressly mentioned in the offer.

Some PWA features, such as notifications, cache, offline features, or phone installation, may depend on the browser, phone, operating system, and external platforms.

PunctualWeb does not guarantee that all PWA features will function identically on any device, browser or operating system.

21. Rights to the project

Until full payment, the project, the code, the design, the structure, the texts created by us and the materials made by PunctualWeb remain the property of TE CAUT AICI SRL.

After full payment, the client receives the right to use the final project delivered, according to the accepted offer.

The customer does not automatically receive rights to:

• full source code;
• Git repository;
• internal instruments;
• reusable code;
• general components;
• libraries;
• technical templates;
• working methods;
• internal processes;
• solutions previously developed by PunctualWeb.

These remain the property of PunctualWeb and may be used in other projects.

Handing over the source code, the repository or additional rights is done only if this is expressly stated in the offer or contract.

22. Maintenance and Support

After project delivery, maintenance, support, backup, updates, changes, monitoring and administration are provided only if included in the offer or contracted separately.

If maintenance is not included, any intervention after delivery may be charged separately.

PunctualWeb is not responsible for problems arising after delivery if the site has been modified by the customer, another person or external services.

23. Content and Legality of Customer's Business

The customer is responsible for the legality of his own business, products, services, prices, images, texts, commercial policies and information published on the site.

PunctualWeb can help structure or draft some texts, but the customer must check that they are correct and suitable for their activity.

For online shops or regulated activities, the customer is responsible for complying with applicable legislation, including rules regarding:

• consumer protection;
• invoicing;
• guarantees;
• return;
• delivery;
• GDPR;
• cookies;
• terms and conditions;
• privacy policy;
• correctly informing customers.

PunctualWeb does not provide official legal, accounting or tax advice unless expressly agreed.

24. Privacy and Access

If the client transmits passwords, accounts or accesses, they will only be used for the realization of the project.

Customer is responsible for changing passwords upon completion of collaboration, if desired.

PunctualWeb is not responsible for problems caused by weak passwords, shared access, compromised accounts or changes made by other people.

The parties undertake not to disclose the confidential information received during the collaboration, except in cases where the law requires it.

25. Portfolio

PunctualWeb can mention the project realized in the portfolio, on the website or in presentation materials, without publishing confidential information.

If a client does not wish this, they must notify in writing before the project is launched.

26. Right of withdrawal for consumers

If the customer is a legal entity or PFA and contracts the services for his professional activity, the statutory consumer right of withdrawal does not apply.

If the customer is a natural person consumer, his legal rights remain applicable.

If a consumer requests the commencement of work before the expiration of the legal withdrawal period, he may owe proportionate costs for the services already provided up to the time of withdrawal.

If the service has been performed in full with the consumer's consent and confirmation that he understands the legal consequences, the right of withdrawal may terminate according to law.

27. Personal data

Personal data transmitted via form, email, phone, WhatsApp or other communication methods are processed according to the Privacy Policy available on the website.

The customer is responsible for the personal data they collect through their own website, form, online store or application.

28. Use of the PunctualWeb site

Users are not allowed to use PunctualWeb to:

• sending false messages;
• attempted fraud;
• computer attacks;
• unauthorized copying of content;
• misuse of the form;
• transmitting illegal, offensive or harmful content.

PunctualWeb may limit the access of people who use the site abusively.

29. Complaints

Complaints or notices can be sent to:

Email: mesterilatoate@gmail.com

WhatsApp

We will review the complaint and respond within a reasonable time, usually within 15 working days at most.

We want any problem to be resolved amicably, fairly and without unnecessary complications.

30. Modification of terms

PunctualWeb may change these Terms and Conditions when it changes the services, the site, the way of working or when legislative changes occur.

The updated version will be published on this page.

The terms applicable to a project are those valid at the time of acceptance of the offer, unless otherwise agreed between the parties.

31. Applicable law

These Terms and Conditions are governed by Romanian law.

Any disagreement will first be tried amicably.

If the matter cannot be resolved amicably, the dispute will be settled by the competent courts according to the law.